Vancouver Island, British Columbia
WORKSHOPS & TRAINING
I develop and deliver tailored training or conflict-management programs for organizations looking to strengthen culture, enhance communication, or support staff through periods of change. My workshops are practical and engaging, and focus on helping individuals, teams, and organizations communicate more effectively, manage conflict with confidence, and build stronger relationships.
Each workshop can be delivered in-person or virtually, and can be customized to suit the needs of your group.
* Rates vary based on number of hours/days of training required and the level of customization required for course development. *
Please contact me to discuss various options.
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EFFECTIVE COMMUNICATION IN THE WORKPLACE
A professional development workshop focusing on building respectful, productive communication across teams, departments, and leadership levels. Interactive exercises allow participants to examine their own conflict styles, learn more effective ways of working through conflict, and practice the micro-skills that make a difference.
Participants learn how to deliver feedback in a way that is direct, supportive, and actionable — while also learning how to receive feedback without defensiveness.
Key takeaways:
Clear, concise communication
Improving listening skills
Addressing misunderstandings early
Creating a collaborative team environment
Giving & Receiving Feedback.
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SOFT SKILLS TRAINING
Soft skills shape how we communicate, collaborate, and lead — but we are never formally taught them. These skills influence team dynamics, workplace culture, client relationships, and overall effectiveness far more than technical expertise alone. Miscommunication, escalation of tension, and unresolved issues can cost you clients, profits, and staff.
My soft skills training programs help individuals and teams strengthen the human side of their workplace, which is often the difference between getting rave reviews from clients and losing their patronage permanently. Through practical exercises, real-world examples, and approachable instruction, participants transform how they communicate, solve problems, and work with others. They learn a collaborative approach that will assist them in all areas of their lives.
Key Takeaways:
Active listening skills
Assertive communicationProblem solving made easy
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CONFLICT MANAGEMENT & COMMUNICATION SKILLS FOR LEADERS
Ideal for supervisors and managers, this session strengthens leadership communication and equips leaders with tools to intervene early and maintain psychologically safe workplaces. This workshop can be tailored to meet the specific needs of your organization or department, including structuring material to fit HR protocols as laid out in collective agreements or other corporate guidelines.
The interactive style allows leaders to practice the skills in a safe, encouraging environment to build confidence before using them on the job.
Key takeaways:
Preventing conflicts from escalating
Facilitating difficult team conversations
Supporting employees during conflict
Leadership presence under pressure
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CONFLICT MANAGEMENT & COMMUNICATION SKILLS FOR CUSTOMER CARE EXPERTS
This engaging workshop is geared toward frontline staff who deal with clients, patients, or other members of the public on a regular basis. Participants learn helpful skills to prevent conflict before it starts, and to ease tension without giving in to unreasonable demands. I bring my own extensive experience in client services to the classroom, allowing me to easily relate to participants.
Key Takeaways:
Prevent and de-escalating conflicts
Active listening skills that work
Assertive vs. passive/aggressive communication styles
Communicating the corporation/organization’s perspective without losing clients
Resolving issues within the confines of the policies.
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